Last Update on 16.10.2026

1 PRIOR INFORMATION

These Terms and Conditions of Use (the "Terms and Conditions") regulate the use of the website Studiesin.com and its subdomains (the "Website") and of all services offered through it under the brand StudiesIn.
Studiesin is a brand of the StudiesIn Group. The Website and all services are operated and provided by Studiesin Technologies Malta Limited ("STUDIESIN"), the company that also operates www.studiesin.com. When you buy a service through the Website, your contract is with Studiesin Technologies Malta Limited.

STUDIESIN data are as follows:
Company name: Studiesin Technologies Malta Limited
Address: Mindo, 113, Mdina Road, Qormi, QRM 9016, Malta
Business Registration Number: C 110543
Contact email: hola@studiesin.com
Data protection contact: dpo@studiesin.com
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STUDIESIN is the data controller responsible for the personal data processed through the Website.
These Terms and Conditions define the rights and obligations of STUDIESIN and its Users in relation to the educational counselling and admissions management services provided. Acceptance of these Terms and Conditions is a prerequisite for the use of the services and resources provided by STUDIESIN through the Website.

2 ACCEPTANCE OF THE TERMS AND CONDITIONS AND ACCESS TO THE WEBSITE
By using the services of the Website, the User accepts these Terms and Conditions. These are the only Terms and Conditions applicable to the use of the Website and to orders placed through it, and they replace any other conditions, without prejudice to the specific conditions that may apply to certain services.
We call "Users" any person who registers with or uses the Website. Any person may register with or use the Website provided that they agree to these Terms and Conditions together with the other policies published on the Website, including the Privacy Policy.
The services provided on this Website are governed by: (i) these Terms and Conditions; (ii) the specific conditions of each service, where applicable; and (iii) applicable laws, industry regulations and general standards and practices.

3 ACCEPTANCE OF THE SPECIAL CONDITIONS
Access to certain content and the use of certain services may be subject to special conditions, which may replace, complete or modify these Terms and Conditions. In the event of contradiction, the special conditions prevail over these Terms and Conditions.
Before using or requesting a specific service, Users should carefully read the specific conditions created for it. The use, booking or purchase of a specific service implies acceptance of the conditions that regulate it in the version published at the time of purchase.

4 OBJECT
The Website, created and maintained by STUDIESIN, provides educational counselling and admissions support services for international students interested in higher education programmes and language courses in Spain.
STUDIESIN offers a range of services that help students access and settle in at educational institutions in Spain. These include, among others, a free online eligibility assessment, strategy sessions, assistance in applying to educational programmes, visa support, registration at the town hall, residence permits, and access to partner services such as health insurance and accommodation.
Users may select and request the services detailed on the Website. The purpose of these Terms and Conditions is to regulate the provision of those services in a clear and transparent way.

5 CUSTOMER SERVICE
Users may contact Customer Service with any query about the services or these Terms and Conditions at hola@studiesin.com. STUDIESIN is committed to providing personal attention and a timely response, within [2] working days.

6 USER ACCOUNT
The Website may allow Users to create an account through an online form, which must be completed with the required data. The User is responsible for the management and use of their account.
Users must provide accurate, truthful, up-to-date and complete information, including their name, surname, telephone number, email address and payment details where required.
The User is responsible for keeping their username and password confidential and undertakes not to share them with third parties, temporarily or permanently.
The User must immediately notify STUDIESIN at hola@studiesin.com of any misuse of their account details, such as theft, loss or unauthorised access, so that STUDIESIN can cancel, block or disable them. Until such events are reported, STUDIESIN is not liable for misuse of usernames or passwords by unauthorised third parties.

7 WEBSITE USAGE
Users agree to make lawful, diligent, honest and correct use of any information or content accessed through the Website.
STUDIESIN may terminate the account of Users who misuse it, carry out fraudulent acts, or act in a way that harms or could harm STUDIESIN. If STUDIESIN detects any anomaly or has reasonable grounds to believe that a User is acting in bad faith or against these Terms and Conditions, it may terminate that User and any Users who have benefited directly or indirectly from such actions, and may take any legal action that applies.
STUDIESIN may refuse to open an account where it has reasonable grounds to believe that a User has violated these Terms and Conditions.

8 PAYMENT, RIGHT OF WITHDRAWAL AND REFUNDS
8.1 General terms of payment
Services fee. The price of each service is shown on the Website or in an individual purchase order, including all charges related to the service and applicable taxes.
Payment term and method. Payment is made in full and in advance through Stripe, a secure online payment platform, before the service starts. The purchase order specifies the timeline and conditions of payment.
Language and foundation programmes. Where students pay tuition fees for language or foundation programmes through STUDIESIN, payment is made by bank transfer and STUDIESIN forwards it to the educational institution.
Third-party charges. STUDIESIN may collect payments from the student, in addition to its own fees, to cover third-party services on the student's behalf, such as language academies, universities or service providers like legal companies.
8.2 Right of withdrawal
If you are a consumer, you may withdraw from a contract made through the Website within 14 days of purchase without giving a reason, by writing to hola@studiesin.com.
If you ask us to start a service within those 14 days, you agree at checkout that: (a) we start immediately; (b) if you withdraw before the service is complete, you pay a proportional amount for what has already been provided; and (c) you lose the right of withdrawal once the service has been fully provided.
8.3 Strategy Session (aka “Orientation Session”) money-back guarantee
Your first Strategy Session comes with a 100% money-back guarantee under the following conditions:
Scope. The guarantee applies only to the first Strategy Session bought by each person, and to the Strategy Session fee only.
Free revision first. If you are not happy with the university options in your Strategy PDF, tell us within 7 days of receiving it. We will prepare one free revision based on new criteria you give us, such as a different budget, city or field of study, within [3] working days.
Full refund. If you are still not satisfied after the revision, you may request a full refund within 7 days of receiving your revised plan.
Delivery guarantee. If we do not deliver your Strategy PDF within 48 hours of receiving all requested documents, or if any part of the Strategy Session listed in clause 9.2 is missing, you may request a full refund straight away, without a revision.
Participation. You must have provided the documents requested for the audit and attended the live strategy call, or rescheduled it at least 24 hours in advance. If you do not attend the call without notice, the guarantee does not apply.
How to request. Email hola@studiesin.com with your order number and a short reason. We may also offer to apply the full fee as credit towards VIP Support within 60 days. You are free to decline and receive a refund.
Upgrade. If you buy VIP Support or another paid service after the Strategy Session, the Strategy Session fee may be credited towards that service and the guarantee no longer applies.
Outcomes. Your eligibility result and university options reflect your academic profile, documents and budget. The guarantee is not linked to admission to a university or the grant of a visa.
Exclusions. The guarantee does not apply if you provided false or incomplete information, or in cases of abuse, such as repeated purchases under different names or email addresses.
Payment. Approved refunds are paid to the original payment method within 14 days of the request.
8.4 Refund policy for all other services
Except for the guarantee in clause 8.3 and your legal rights under clause 8.2, STUDIESIN does not offer refunds for its services once they have started. This is in line with our commitment to providing high-quality, reliable services from the outset. The individual purchase order for each service sets out its fee, payment terms and any other financial details.
Third-party fees. This refund policy applies only to STUDIESIN's own fees. Amounts collected for third-party services are a contractual matter between the student and the third party, and STUDIESIN will not refund amounts already paid to third parties on the student's behalf. If the student is dissatisfied with a third party's services, they must contact that provider directly.
Health insurance.
If your student visa is refused, you are entitled to a refund of 50% of the health insurance fees paid, provided you fulfilled all procedural requirements of the embassy or consulate. You must provide official documentation confirming the visa refusal. No refund is given if the refusal is due to reasons attributable to you, such as missing a visa appointment or submitting incomplete or incorrect documents.
If you voluntarily withdraw from your programme at any time, health insurance fees are non-refundable.
Tuition fees collected for third-party institutions. Where STUDIESIN collects tuition fees on behalf of universities, schools or other educational providers:
After visa approval, all tuition fees collected are non-refundable.
If you voluntarily withdraw more than 30 days before the official start date, STUDIESIN charges an administration fee of up to EUR 500, in addition to any administration charges of the institution, and refunds the rest of the tuition fees.
If you voluntarily withdraw less than 30 days before the official start date, all tuition fees are non-refundable.
Cancellations. Cancellations of other services may be subject to charges depending on the nature of the service and the notice given, as set out in the purchase order.

9 PRODUCTS AND THEIR CONDITIONS
STUDIESIN provides a range of counselling and management services for international students seeking access to educational programmes in Spain. Each service and its specific conditions are described below.
9.1 Eligibility quiz and score
Description: a free online quiz that gives an automated eligibility score and programme suggestions based on the answers provided.
Conditions: the score is an estimate based only on your answers. It is not a decision of any university and does not guarantee admission. You may ask for a consultant to review your result.
9.2 Strategy Session
Description: an education expert checks your eligibility against your academic profile and documents and builds a personalised plan for your applications to Spanish universities. It includes a manual audit of your transcripts and documents against Spanish entry criteria; a strategy PDF with up to 10 suitable universities filtered by your budget; an application roadmap with deadlines and legalisation steps; a cost and budget breakdown, including proof of funds for your visa; and a 30-minute live strategy call by video.
Conditions: the Strategy PDF is delivered within 48 hours of receiving all requested documents. The live call is booked through the link sent after purchase and may be rescheduled once, at least 24 hours in advance. The plan is based on the information you provide and on admission requirements published at the time. The money-back guarantee in clause 8.3 applies.
9.3 Counselling for educational applications and VIP Support
Description: personalised assistance with applications to universities and educational programmes in Spain, including eligibility assessment, programme recommendations and help preparing the required documents. VIP Support provides this end to end, together with visa management.
Conditions: the User must provide accurate information about their academic history and preferences. STUDIESIN does not guarantee admission to any programme but undertakes to provide expert advice and viable options based on the student's profile.
9.4 Visa management
Description: guidance and support with the student visa application for Spain, including preparing documents and monitoring the application.
Conditions: visa approval is not guaranteed, as it depends on the consular authorities. The service is carried out through a subcontracting arrangement with STUDIESIN's partner lawyers, who have the necessary expertise. The final decision lies with the consular authorities, and neither STUDIESIN nor its lawyers can influence the outcome. In the event of visa refusal, the refund rules in clause 8.4 apply.
9.5 Municipal registration and residence permits
Description: assistance with registration at the town hall (Empadronamiento) and obtaining the NIE/TIE (Foreign Identity Number and Foreigner's Identity Card).
Conditions: STUDIESIN facilitates these procedures, but their success depends on the User meeting all legal requirements and providing the necessary documents, which remains the User's responsibility. The service is delivered in collaboration with STUDIESIN's partner law firm, which specialises in these procedures.
9.6 Advice on accommodation and health insurance
Description: guidance on finding suitable accommodation and health insurance that meets visa requirements, so Users can make informed decisions while studying abroad.
Conditions: STUDIESIN provides access to a network of partners and discount codes. STUDIESIN does not search for or select options on the User's behalf. Researching, choosing and contracting accommodation and health insurance are solely the User's responsibility.
9.7 Customised service packages
Description: combinations of STUDIESIN services tailored to the student's needs, such as counselling, visa management and accommodation assistance.
Conditions: specific conditions and prices depend on the services included in the package.
STUDIESIN's commitments:
Quality and transparency: high-quality services with clear conditions and expectations.
Privacy and data security: confidentiality and security in the handling of Users' personal information.

10 LIABILITY DISCLAIMER
10.1 Accuracy of information. Users are responsible for ensuring that all data provided to STUDIESIN, whether during registration, when requesting services or in any other interaction, is accurate, complete and up to date. This includes personal information, academic background and the documents needed for applications and visa procedures.
10.2 Misinformation. If a User provides false, inaccurate or incomplete data, STUDIESIN is not responsible for the consequences, including non-provision or inadequate provision of the services, and may suspend or terminate the account and any ongoing services.
10.3 Improper use. STUDIESIN services must be used legitimately and ethically. STUDIESIN is not liable for any damage, loss or harm resulting from improper use, including fraudulent manipulation, abuse of resources or unlawful actions, and may take legal action and suspend or cancel the services concerned.
10.4 Actions of third parties. STUDIESIN is not liable for misuse of user information by unauthorised third parties. While committed to protecting user data, it cannot guarantee complete immunity from unauthorised access. In such events, STUDIESIN will work with Users to mitigate the effects and prevent future occurrences.
10.5 Information on the Website. Information on programmes, universities, prices and requirements is for information purposes only and may change. STUDIESIN will correct errors or omissions as soon as possible after being informed of them.
Nothing in these Terms and Conditions limits rights that consumers have under mandatory law.

11 INTELLECTUAL PROPERTY
All rights to the content, design and source code of the Website, including photographs, images, text, logos, designs, the Studying in Spain and StudiesIn trademarks, trade names and data, belong to STUDIESIN or the StudiesIn Group.
In accordance with applicable intellectual and industrial property law, it is expressly forbidden to reproduce, transmit, adapt, translate, distribute or publicly communicate all or part of the Website, in any medium and by any technical means, without STUDIESIN's prior written authorisation. Access to the Website does not grant any licence or transfer of these rights. Strategy PDFs and other deliverables are for the User's personal use only. Any unauthorised use is a serious breach of these rights and will give rise to the legal responsibilities that apply.

12 DATA PROTECTION
12.1 Who is responsible. Studiesin Technologies Malta Limited is the controller of the personal data of Users of the Website and processes it in accordance with Regulation (EU) 2016/679 (GDPR), the Maltese Data Protection Act (Cap. 586) and, where applicable, Spanish Organic Law 3/2018 (LOPDGDD). Full details are in our Privacy Policy at [link], which forms part of these Terms and Conditions.
12.2 Data we process. Identification and contact data; academic data such as grades, transcripts and diplomas; quiz answers and eligibility results; documents required for applications, visas and registrations, such as passport copies and proof of funds; payment data (processed by Stripe; we do not store full card details); communications with us, including recordings and transcripts of advisory calls as described in clause 12.4; and technical data from your use of the Website.
12.3 Purposes and legal bases.
(a) Providing the services you request: performance of contract (Art. 6(1)(b) GDPR).
(b) Giving you an eligibility estimate and answering enquiries before you buy: steps at your request before a contract (Art. 6(1)(b) GDPR).
(c) Legal obligations, such as accounting and tax: Art. 6(1)(c) GDPR.
(d) Service quality, fraud prevention and security: our legitimate interests (Art. 6(1)(f) GDPR).
(e) Commercial communications about our services and those of our partners: your consent (Art. 6(1)(a) GDPR).
(f) Developing and training our AI tools as described in clause 12.5: your separate consent (Art. 6(1)(a) GDPR).
12.4 Call recordings. We record and transcribe advisory calls so your consultant can prepare your applications accurately and so we can check service quality. You are informed at the start of each call. Recordings and transcripts are kept for [12] months after your service ends, unless you have given the consent in clause 12.5.
12.5 Use of data to improve our AI tools (optional). If you give your separate consent by ticking the relevant box, STUDIESIN uses your profile data, academic data, documents and call transcripts to develop, train and evaluate its AI tools, including its eligibility scoring. Before such use we remove names, contact details and identity document numbers. We never use identity documents, health data or other special categories of data for training. This consent is optional and is not a condition for any service. You may withdraw it at any time at dpo@studiesin.com, and we will stop using your data for new training.
12.6 Anonymised statistics. We may convert data into fully anonymised, aggregated statistics that cannot identify you and use them to improve our matching.
12.7 Recipients. Universities and schools you apply to; StudiesIn Group companies and partner law firms; partners you choose, such as insurers and accommodation providers; consultants working for us under confidentiality; service providers acting on our behalf (CRM, email, booking, payment, cloud storage and call recording) under data processing agreements that forbid them from using your data for their own purposes; and public authorities where required by law. We do not sell your data.
12.8 International transfers. Where data is processed outside the European Economic Area, we rely on an adequacy decision, the European Commission's Standard Contractual Clauses, or a transfer necessary for the contract you asked for.
12.9 Retention. Enquiries and leads who do not buy: [24] months from last contact. Client files: [5] years after the service ends. Accounting records: as required by law. Afterwards, data is deleted or fully anonymised.
12.10 Minors. If you are under [16], a parent or legal guardian must give any required consent.
12.11 Your rights. You may access, rectify or erase your data, restrict or object to processing, request portability, withdraw consent at any time, and not be subject to a decision based solely on automated processing that significantly affects you. Write to dpo@studiesin.com. We may ask for information to confirm your identity where we have reasonable doubts, and we reply within one month. You may also complain to the Information and Data Protection Commissioner of Malta (idpc.org.mt) or the data protection authority in your country of residence.

13 MODIFICATIONS
The information on this Website is current as of its last update. STUDIESIN may update, modify or delete information on the Website, these Terms and Conditions, the Privacy Policy or any other information. Changes take effect from their publication on the Website and do not affect purchases already made. STUDIESIN will not use personal data already collected for a new purpose requiring consent without first obtaining it, and will notify registered Users by email of material changes to clause 12.

14 NULLITY AND EFFECTIVENESS OF CLAUSES
All clauses of these Terms and Conditions are interpreted independently. If any clause is declared null and void by a court ruling or final arbitration decision, the remaining clauses are not affected, and the affected clause is replaced by one that preserves the intended effect as far as the law allows.

15 LANGUAGE
STUDIESIN may translate these Terms and Conditions or any other policy published on the Website. The English version prevails in case of conflict with any translation.

16 RIGHT OF EXCLUSION
STUDIESIN may deny or withdraw access to the Website and the services, without prior notice, on its own initiative or at the request of a third party, to Users who do not comply with these Terms and Conditions.

17 EXTRAJUDICIAL DISPUTE RESOLUTION
For any dispute arising directly or indirectly from the interpretation or execution of these Terms and Conditions, the parties submit to the courts of the city of the User's domicile.
In accordance with Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes, consumers may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.